Business Administration Apprenticeships

An Administrator or Personal Assistant provides both clerical and administrative support to professionals, either as part of a team or individually. The role plays a vital part in the administration and smooth-running of businesses throughout industry.

Administrators are involved with the coordination and implementation of office procedures and frequently have responsibility for specific projects and tasks. The role varies greatly depending on the sector, the size of the employer and levels of responsibility. Most work involves both written and oral communication, word processing and typing, and requires relevant skills such as IT, organisational and presentation skills, as well as the ability to multi-task and work well under pressure.

You will need to have strong organisational skills, presentation skills and attention to detail, the ability to plan your own work, work on your own initiative and meet deadlines, the ability to manage pressure and conflicting demands and prioritise tasks and workload, tact, discretion and respect for confidentiality, a pleasant, confident telephone manner and to be honest and reliable.

Knowledge of another common business language may boost potential earnings.


Main Duties & Responsibilities

The role of a business administration worker can vary from setting to setting. Some of the main duties and responsibilities could include:

  • Using a variety of software packages, such as Microsoft Word, Outlook, PowerPoint, Excel, Access, etc., to produce correspondence and documents and to maintain presentations, records, spreadsheets and databases
  • Dealing with telephone and email enquiries
  • Creating and maintaining filing systems
  • Scheduling and attending meetings, creating agendas and taking minutes - shorthand may be required
  • Keeping diaries and arranging appointments as well as arranging meetings and conferences
  • Liaising with colleagues and external contacts to book travel and accommodation
  • Managing and maintaining budgets, as well as invoicing
  • Ordering and maintaining stationery and equipment
  • Sorting and distributing incoming post and organising and sending outgoing post
  • Organising and storing paperwork, documents and computer-based information
  • Photocopying and printing various documents, sometimes on behalf of other colleagues
  • Recruiting, training and supervising junior staff and delegating work as required

Progression Options

Your progression options enable you to work for employers in a wide range of sectors.

Qualification Jobs
Level 2 - Intermediate Apprenticeship in Business Administration Administrator
Team Secretary
Finance Assistant
Marketing Assistant
Medical Assistant
HR Assistant
Level 3 - Advanced Apprenticeship in Business Administration Senior Administrator
Finance officer
Personal Assistant
Medical Secretary
Legal Secretary
HR Officer
Level 3 - Certificate in Professional PA and Administration Skills (QCF) Finance Officer
Personal Assistant
Office Manager
Medical Secretary
Legal Secretary
HR Officer
Level 4 - Certificate in Office and Administration Management (QCF)
Level 4 Diploma in Administrative Management (NQF) (BA/BSc equivalent)
Personal Assistant
Office Manager
HR Manager
Bilingual Secretary
Verbatim Reporter
Event Planner
Chartered Secretary
Level 5 - Advanced Diploma in Administrative Management (NQF)(BA/BSc equivalent) Personal Assistant
Office Manager
HR Manager
Marketing Manager
Audit Officer
Event Planner
Level 5 - Post Graduate Certificate in Education (BA/BSc equivalent) Tutor/Assessor
Subject Lead
Curriculum Manager
Head of Department
Level 6 Diploma in Business & Administrative Management (QCF)
Level 6 Diploma in Business Management (QCF)
Level 6 Extended Diploma in Business & Administrative Management (QCF) (BA/BSc equivalent)
Business Manager
Advertising Executive
HR Manager
Management Analyst
Executive Director
Program Analyst
Case Manager
Audit Manager
Client Services Manager
Customer Service Manager


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